Refund Policy
Last Updated: December 28, 2025
This Refund Policy outlines the terms and conditions under which Cenorexola ("we," "us," or "our") processes refund requests for our online educational courses and services. By purchasing any course or service from cenorexola.com, you acknowledge and agree to the terms set forth in this policy.
1. General Refund Eligibility
We are committed to providing high-quality educational content and ensuring customer satisfaction. Refund requests are evaluated based on the specific circumstances outlined in this policy.
Refunds may be requested within the applicable timeframe from the date of purchase, subject to the conditions described below.
2. Refund Request Timeframes
2.1 Standard Course Purchases
For individual course purchases, refund requests must be submitted within 14 days of the purchase date, provided that:
- No more than 20% of the course content has been accessed or downloaded
- No completion certificates have been generated or issued
- No assessments or quizzes have been submitted for grading
2.2 Subscription-Based Services
For monthly or annual subscription plans, refund requests must be submitted within 7 days of the initial subscription payment, provided that:
- Less than two courses have been started
- No certificates have been earned
- The account has not been used extensively to access premium features
Subscription renewals are non-refundable. To avoid future charges, you must cancel your subscription before the next billing cycle.
2.3 Bundle and Package Purchases
Course bundles or packages are eligible for refunds within 14 days of purchase if:
- No more than one course within the bundle has been accessed beyond 20% completion
- No certificates from any course in the bundle have been issued
3. Non-Refundable Items and Circumstances
The following purchases and circumstances are not eligible for refunds:
- Courses or content that have been completed or substantially accessed (more than 20% viewed)
- Digital downloads, including PDF materials, templates, or resources that have been downloaded
- Live training sessions, webinars, or coaching sessions that have already occurred
- Promotional or discounted purchases explicitly marked as "non-refundable" at the time of purchase
- Corporate or group licensing agreements (subject to separate terms)
- Services purchased through third-party platforms or resellers
- Subscription renewals after the initial billing period
- Requests made outside the applicable refund timeframe
4. How to Request a Refund
To request a refund, you must contact our support team using one of the following methods:
- Email: contact@cenorexola.com
- Phone: +27607572491
- Mail: 134a Readman St, Wilkoppies, Klerksdorp, 2571, South Africa
Your refund request must include:
- Your full name and account email address
- Order number or transaction ID
- Course or service name
- Reason for the refund request
- Date of purchase
5. Refund Processing
5.1 Review Period
Once we receive your refund request, our team will review it within 5 business days. We may request additional information or documentation to verify your eligibility.
5.2 Approval and Payment
If your refund request is approved, the refund will be processed within 10 business days of approval. The refund will be credited to the original payment method used for the purchase.
Please note that depending on your financial institution, it may take an additional 5 to 10 business days for the refund to appear in your account.
5.3 Partial Refunds
In certain circumstances, we may offer partial refunds at our discretion. Partial refunds may be considered when:
- Some course content has been accessed but the majority remains unused
- Technical issues have significantly impacted your learning experience
- Other exceptional circumstances warrant special consideration
6. Technical Issues and Service Disruptions
If you experience technical difficulties that prevent you from accessing purchased content, please contact our support team immediately. We will work to resolve the issue promptly.
If we are unable to resolve a technical issue that prevents access to your course within a reasonable timeframe, you may be eligible for a full refund regardless of the standard timeframe limitations.
7. Course Content Updates and Changes
We reserve the right to update, modify, or discontinue course content at any time. If significant changes are made to a course you have purchased that materially alter its educational value or stated learning outcomes, you may request a refund within 30 days of being notified of such changes.
8. Account Termination
If your account is terminated due to violation of our Terms of Service, no refunds will be issued for any purchased courses, subscriptions, or services.
9. Currency and Exchange Rates
Refunds are processed in the original currency of purchase. If currency conversion was applied during your purchase, the refund amount may differ due to exchange rate fluctuations. We are not responsible for any differences caused by currency exchange rates.
10. Exceptions and Special Circumstances
We understand that exceptional circumstances may arise. If you believe your situation warrants special consideration beyond the terms outlined in this policy, please contact our support team with a detailed explanation. Each case will be reviewed individually, and decisions will be made at our sole discretion.
11. Modifications to This Policy
We reserve the right to modify or update this Refund Policy at any time. Changes will be effective immediately upon posting to our website. The "Last Updated" date at the top of this page indicates when the policy was last revised.
Your continued use of our services after any changes to this policy constitutes your acceptance of the revised terms.
12. Contact Information
If you have questions or concerns about this Refund Policy, please contact us:
Cenorexola
134a Readman St, Wilkoppies, Klerksdorp, 2571, South Africa
Email: contact@cenorexola.com
Phone: +27607572491
This Refund Policy is designed to protect both our customers and our business. We encourage you to review this policy carefully before making a purchase. By completing a transaction on cenorexola.com, you acknowledge that you have read, understood, and agreed to these refund terms.